| 000 | 01020nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | BET | ||
| 003 | CY-NiDCL | ||
| 005 | 20210219062616.0 | ||
| 008 | 060117s1990 u engd | ||
| 020 | _a0566028603 | ||
| 040 |
_bgre _aCY-NiDCL |
||
| 040 |
_aXX-XxUND _cΒιβλιοθήκη Ακαδημίας Δημόσιας Διοίκησης |
||
| 082 | 7 | _a6588 | |
| 245 | 1 | 0 |
_aCustomer first : _ba strategy for quality service. |
| 260 |
_aAldershot: _bGower Publishing Company, _c1990. |
||
| 300 |
_a149p. ; _c21cm. |
||
| 650 | 0 |
_aPartnership _990161 |
|
| 650 | 0 |
_aCustomer services _9142899 |
|
| 650 | 4 |
_aManagement _9154927 |
|
| 650 | 4 |
_aMANAGEMENT ASPECTS _9154929 |
|
| 650 | 4 |
_aMATERIAL SERVICE _9155088 |
|
| 650 | 4 |
_aPERSONAL SERVICE _9155651 |
|
| 650 | 4 |
_aSERVICE STRATEGY _9156320 |
|
| 700 | 1 |
_aWALKER, Denis _4aut _9156941 |
|
| 710 | 2 | 0 |
_aGower Publishing Company _4pbl _9154148 |
| 911 |
_a00887 _b01 _e20060117 _n658.8 WAL _p1 _q15 _r0 _s0 _y3500 |
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| 942 |
_2ddc _cBK _h658.8 WAL |
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| 999 |
_c87532 _d87532 |
||