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001 MHO
003 CY-NiDCL
005 20201020075513.0
008 180125s2012 us engd
040 _beng
_aCY-NiDCL
082 7 _a658.812
_223
245 1 0 _aCustomer-centric innovation :
_baudiovisual /
_cLara Lee.
260 _aMill Valley:
_bKantola Productions,
_bStanford University
_c2012.
300 _a1 dvd (53 mins)
490 0 _aStanford Executive Briefeings
650 4 _aCustomer services
_xMarketing
_xManagement
_xDvds
_9142900
911 _aDVD/NEW/11
_bDVD
_e20180125
_j2012
_n658.812
_p1
_q21
_r0
_s0
942 _2ddc
_cVM
_h658.812
999 _c87042
_d87042