| 000 | 00994ngm a2200253 a 4500 | ||
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| 003 | CY-NiDCL | ||
| 005 | 20201210062716.0 | ||
| 008 | 110719s1992 uk engd | ||
| 040 |
_bgre _aCY-NiDCL |
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| 082 | 7 |
_a658.812 _222 |
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| 110 | 2 | 0 |
_aGower Publishing Company _4cph _9154148 |
| 245 | 1 | 0 |
_aHandling customer service policies _h[audiovisual : dramatised situations that help people implement management and business principles in real life]. |
| 260 |
_aAldershot: _bGower, _c1992. |
||
| 300 | _a1 videocassette (VHS, 30 min.) | ||
| 300 | _a1 dvd | ||
| 500 | _aTraining video. | ||
| 500 | _aTitle from cover. | ||
| 650 | 4 |
_aCustomer services _xMarketing _xManagement _xVideocassettes _9142901 |
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| 911 |
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| 942 |
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