| 000 | 01114ngm a2200277 a 4500 | ||
|---|---|---|---|
| 001 | KZP | ||
| 003 | CY-NiDCL | ||
| 005 | 20201020075455.0 | ||
| 008 | 110715s1989 uk engd | ||
| 040 |
_bgre _aCY-NiDCL |
||
| 082 | 7 |
_a658.812 _222 |
|
| 100 | 1 |
_aMallett, N. _4aut _9146261 |
|
| 110 | 0 |
_aVideo Arts Limited _4cph _9149509 |
|
| 245 | 1 | 4 |
_aHow to lose customers without really trying _h[videorecording]. |
| 260 |
_aLondon: _bVideo Arts, _c1989. |
||
| 300 | _a1 videocassette (VHS, 32 min.) | ||
| 300 | _abooklet (48 p., ill., 21 cm) | ||
| 300 | _adiscussion leader’s guide (44 p., ill., 21 cm) | ||
| 500 | _aTraining video. | ||
| 500 | _aTitle from cover. | ||
| 650 | 4 |
_aCustomer services _xMarketing _xManagement _xVideocassettes _9142901 |
|
| 650 | 4 |
_aCustomer relations _xManagement _xVideocassettes _9142898 |
|
| 911 |
_aTRGMM05 _bCAS _e20110715 _j1989 _n658.812 HOW _p0 _q0 _r0 _s0 |
||
| 911 |
_aTRGMM05A _bCAS _e20110715 _j1989 _mcopy _n658.812 HOW _p0 _q0 _r0 _s0 |
||
| 942 |
_2ddc _cVM _h658.812 HOW |
||
| 999 |
_c86159 _d86159 |
||