| 000 | 01162ngm a2200277 a 4500 | ||
|---|---|---|---|
| 001 | KXE | ||
| 003 | CY-NiDCL | ||
| 005 | 20201020075454.0 | ||
| 008 | 110622s1992 uk engd | ||
| 040 |
_bgre _aCY-NiDCL |
||
| 082 | 7 |
_a658.812 _222 |
|
| 110 | 0 |
_aBBC Enterprises _4cph _9141646 |
|
| 245 | 1 | 0 |
_aManaging customer service / _caudiovisual : making customer service central to your organisation. |
| 260 |
_aLondon: _bBBC, _c1992. |
||
| 300 |
_a2 videocassettes (VHS) : _e+training notes (78 p., 30 cm) |
||
| 300 | _a2 dvds | ||
| 500 | _aTraining videos. | ||
| 500 | _aTitle from cover. | ||
| 650 | 4 |
_aCustomer services _xMarketing _xManagement _xVideocassettes _9142901 |
|
| 911 |
_aTRGMM17 _bCAS _e20110622 _hPart 1 _j1992 _n658.812 MAN _p0 _q0 _r0 _s0 |
||
| 911 |
_aTRGMM18 _bCAS _e20110622 _hPart 2&3 _j1992 _n658.812 MAN _p0 _q0 _r0 _s0 |
||
| 911 |
_aTRGMM17A _bCAS _e20110718 _hPart 1,2,3 _j1992 _n658.812 MAN _p0 _q0 _r0 _s0 |
||
| 911 |
_aDVDMM17 _bDVD _e20130919 _j1992 _n658.812 MAN _p1 _q15 _r0 _s0 |
||
| 911 |
_aDVDMM17A _bDVD _e20130919 _j1992 _n658.812 MAN _p1 _q15 _r0 _s0 |
||
| 942 |
_2ddc _cVM _h658.812 MAN |
||
| 999 |
_c86096 _d86096 |
||