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003 CY-NiDCL
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008 970311s1998 us a a 001 engd
020 _a0071157093
_q(hbk.)
040 _beng
_aCY-NiDCL
_cΒΙΒΛΙΟΘΗΚΗ ΚΕΝΤΡΟΥ ΠΑΡΑΓΩΓΙΚΟΤΗΤΑΣ
082 7 _a658.8
_221
100 1 _aFitzsimmons, James A.
_4aut
_9144012
245 1 0 _aService management :
_boperations, strategy, and information technology /
_cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250 _a2nd ed.
260 _aBoston:
_bMcGraw-Hill,
_c[1998].
300 _axxvi, 613 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and indexes.
650 4 _aService industries
_xManagement
_9148431
700 1 _aFitzsimmons, Mona J.
_4asn
_9144013
911 _a006757
_e20090706
_j[1998]
_mpbk.
_n658.8 FIT
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_q21
_r0
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942 _2ddc
_cBK
_h658.8 FIT
999 _c81540
_d81540