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008 030618s1991 u engd
020 _a0 471 92885 2
040 _bgre
_aCY-NiCPA
040 _aXX-XxUND
_cΒΙΒΛΙΟΘΗΚΗ ΑΣΤΥΝΟΜΙΚΗΣ ΑΚΑΔΗΜΙΑΣ
245 1 0 _aservice management :
_bstrategy and leadership in service business.
260 _achichester:
_bjohn wiley and sons,
_c1991.
300 _ahardcover
500 _a185pp., 25x17
650 0 _aChange
_931404
650 4 _acustomer
_932482
650 0 _aHuman resources
_935260
650 4 _aimage
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650 0 _aLeader
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650 0 _aManagement
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650 0 _aProductivity
_939035
650 0 _aQuality
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650 0 _aService
_940151
650 0 _aStrategy
_993993
650 0 _aTechnology
_9149086
700 1 _aNormann, Richard
_4XXX
_937927
710 2 0 _aC. Wiley & Co.
_4pbl
_9138440
911 _a3294
_e20030618
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942 _2ddc
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