TY  - BOOK
ED  - Dale Carnegie Training (Firm)
ED  - Simon and Schuster, inc.
TI  - The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 9781847377647 
U1  - 158.2 23
PY  - 2009///
CY  - New York
PB  - Simon & Schuster
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
KW  - Communication
N1  - "A Fireside book."; An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation
ER  -