The 5 essential people skills :  how to assert yourself, listen to others, and resolve conflicts / 
 Five essential people skills 
Dale Carnegie Training. 
 - 1st Fireside trade paperback ed. 
 - New York :  Simon & Schuster,  2009. 
 - viii, 240 p. ;  22 cm. 
<br/><br/> "A Fireside book." 
<br/><br/>An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation. 
<br/><br/><label>ISBN: </label>9781847377647  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication<br/>Assertiveness (Psychology)<br/>Communication
<br/><br/><label>Dewey Class. No.: </label>158.2