Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven. 
 - 2nd ed. 
 - Hoboken, N.J.:   Wiley,   c2008.  
 - xvii, 365 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780470180020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative agencies--Management--Evaluation<br/>Benchmarking (Management)<br/>Nonprofit organizations--Management--Evaluation<br/>Organizational effectiveness--Measurement<br/>Performance standards<br/>Total quality management in government
<br/><br/><label>Dewey Class. No.: </label>352.357