TY  - BOOK
AU  - Cook,Sarah
ED  - Gower Publishing Company
TI  - Training for empowerment
SN  - 0566075148
U1  - 6583 
PY  - 1994///.
CY  - Aldershot: 
PB  - Gower Publishing Company, 
KW  - CUSTOMER CARE
KW  - Empowerment
KW  - Management
KW  - MANAGING STRESS
KW  - TEAMBUILDING
KW  - TRAINING SKILLS
ER  -