TY - BOOK AU - FRANCIS,Dave AU - Woodcock,Mike ED - Gower Publishing Company TI - The audit of communication effectiveness T2 - MANAGEMENT AUDITS SERIES SN - 0566075202 U1 - 6584 PY - 1994///. CY - Aldershot: PB - Gower Publishing Company, KW - Management KW - TRAINERS KW - Learning ER -