TY  - BOOK
AU  - CLOKE,Kenneth
AU  - GOLDSMITH,Joan
ED  - Jossey-Bass Publishers
TI  - Resolving conflicts at work: a complete guide for everyone on the job
SN  - 0787950599
U1  - 6501 
PY  - 2000///.
CY  - San Francisco: 
PB  - Jossey-Bass Publishers, 
KW  - Conflict management
KW  - Psychology, Industrial
KW  - Interpersonal relations
KW  - Psychological aspects
KW  - Personnel management
ER  -