TY  - BOOK
AU  - Ury,William
ED  - Century Business
TI  - Getting past no: negotiating with difficult people
SN  - 0712655239
PY  - 1991///.
CY  - London: 
PB  - Century Business, 
KW  - Difficult people
KW  - GOLDEN BRIDGE
KW  - Negotiation
ER  -