TY  - BOOK
AU  - FIRTH,David
ED  - CAPSTONE
TI  - Smart things to know about change
SN  - 1841120359
U1  - 6584 
PY  - 1999///.
CY  - Oxford: 
PB  - CAPSTONE, 
KW  - CHANGE PROCESS
KW  - Management
KW  - Organizations
ER  -