TY  - BOOK
AU  - WALKER,Denis
ED  - Gower Publishing Company
TI  - Customer first: a strategy for quality service
SN  - 0566028603
U1  - 6588 
PY  - 1990///.
CY  - Aldershot: 
PB  - Gower Publishing Company, 
KW  - Partnership
KW  - Customer services
KW  - Management
KW  - MANAGEMENT ASPECTS
KW  - MATERIAL SERVICE
KW  - PERSONAL SERVICE
KW  - SERVICE STRATEGY
ER  -