TY  - BOOK
AU  - BANK,John
ED  - Prentice Hall
TI  - The essence of total quality management
T2  - ESSENCE OF MANAGEMENT SERIES
SN  - 013284902X
U1  - 6585 
PY  - 1992///.
CY  - New York: 
PB  - Prentice Hall, 
KW  - Case studies
KW  - EXECYTIVE MANAGEMENT
KW  - Management
KW  - Quality management
KW  - STATISTICAL PROCESS
N1  - Includes index
ER  -