The essence of total quality management. - New York: Prentice Hall, 1992. - 203p. ; 21cm. - ESSENCE OF MANAGEMENT SERIES . Includes index ISBN: 013284902X Subjects--Topical Terms: Case studiesEXECYTIVE MANAGEMENTManagementQuality managementSTATISTICAL PROCESS Dewey Class. No.: 6585