TY - BOOK AU - Newstrom,John W. AU - PIERCE,Jon L. ED - Harper Collins Publishers TI - {The } Managers Bookshelf: {A } Mosaic of Contemporary Views SN - 0065007077 U1 - 658 PY - 1993///. CY - New York: PB - Harper Collins Publishers, KW - Customer assistance KW - Empowerment KW - EPILOQUE KW - Ethics KW - GLOBAL KW - Leadership KW - Management KW - Motivation KW - Quality KW - Strategy KW - Organization ER -