TY  - ADVS
TI  - Customer-centric innovation: audiovisual 
T2  - Stanford Executive Briefeings
U1  - 658.812 23
PY  - 2012///.
CY  - Mill Valley: 
PB  - Kantola Productions, , Stanford University
KW  - Customer services
KW  - Marketing
KW  - Management
KW  - Dvds
ER  -