TY  - BOOK
AU  - Robinson,Peter
ED  - Video Arts Limited
TI  - More awkward customers
U1  - 658.812 22
PY  - 1984///.
CY  - London: 
PB  - Video Arts, 
KW  - Customer services
KW  - Marketing
KW  - Management
KW  - Videocassettes
N1  - Training video; Title from cover
ER  -