TY  - ADVS
ED  - BBC Enterprises
TI  - Managing customer service
U1  - 658.812 22
PY  - 1992///.
CY  - London: 
PB  - BBC, 
KW  - Customer services
KW  - Marketing
KW  - Management
KW  - Videocassettes
N1  - Training videos; Title from cover
ER  -