TY - BOOK AU - Plesk,Paul E. AU - Early,John F. TI - Quality improvement: tools U1 - 658.562 22 PY - 1994///. CY - Wilton: PB - Juran Institute, KW - Quality control N1 - -- Problem solving / glossary -- Flow diagrams -- Brainstorming -- Cause-effect diagrams -- Data collection -- Graphs & charts -- Stratification -- Pareto analysis -- Histograms -- Scatter diagrams -- Box plots ER -