Whiteley, Richard C. <br/><br/>
The customer-driven company :  moving from talk to action / 
Richard C. Whiteley. 
 - Reading, Massachusetts:   Addison-Wesley,   [1991].  
 - 308 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0201608138 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812