TY  - BOOK
AU  - McFarlan,Bill
TI  - Drop the pink elephant: 15 ways to say what you mean-and mean what you say 
SN  - 1841126373
U1  - 153.6 22
PY  - 2006///].
CY  - [Chichester]: 
PB  - Capstone, 
KW  - Interpersonal communication
N1  - Includes index
ER  -