TY  - BOOK
AU  - Bolton,Robert
TI  - People skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 067162248X
U1  - 302.34 22
PY  - 1986///].
CY  - New York: 
PB  - Simon & Schuster, 
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
ER  -