TY  - BOOK
AU  - Tennant,Geoff
TI  - Six Sigma: SPC and TQM in manufacturing and services 
SN  - 0566083744
U1  - 658.562 21
PY  - 2001///].
CY  - [Aldershot, Hampshire]: 
PB  - Gower, 
KW  - Customer services
KW  - Quality control
KW  - Statistical methods
KW  - Six sigma (Quality control standard)
KW  - Total quality management
N1  - Includes index
ER  -