Tennant, Geoff

Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant. - [Aldershot, Hampshire]: Gower, [2001]. - xiii, 140 p. : ill. ; 25 cm.

Includes index.

0566083744


Customer services--Quality control--Statistical methods
Six sigma (Quality control standard)
Total quality management

658.562