TY  - BOOK
AU  - Evans,James Robert
TI  - Total quality: management, organization, and strategy 
SN  - 0324301596
U1  - 658.562 21
PY  - 2005///].
CY  - [Mason, Ohio]: 
PB  - Thomson South-Western, 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -