Evans, James Robert  1950- <br/><br/>
Total quality :  management, organization, and strategy / 
James R. Evans. 
 - 4th ed. 
 - [Mason, Ohio]:   Thomson South-Western,   [2005].  
 - vii, 399 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0324301596 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562