Murdick, Robert G. <br/><br/>
Service operations management / 
Robert G. Murdick, Barry Render, Roberta S. Russell. 
 - Boston:   Allyn and Bacon,   [1990].  
 - xii, 596 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0205122507 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management--United States<br/>Service industries--Management--United States
<br/><br/><label>Dewey Class. No.: </label>658