TY  - BOOK
AU  - Rich,Stuart U.
ED  - Harvard University
TI  - Shopping behavior of department store customers: a study of store policies and customer demand, with particular reference to delivery service and telephone ordering 
U1  - 658.871 
PY  - 1963///.
CY  - Boston: 
PB  - Division of Research, Graduate School of Business Administration, Harvard University, 
KW  - Consumers
KW  - United States
KW  - Delivery of goods
KW  - Department stores
KW  - Telephone selling
ER  -