TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 0071157093
U1  - 658.8 21
PY  - 1998///].
CY  - Boston: 
PB  - McGraw-Hill, 
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
ER  -