TY  - BOOK
AU  - Dale,B.G.
AU  - Cooper,Cary L.
TI  - Total quality and human resources: an executive guide 
SN  - 0631187162
U1  - 658.562 21
PY  - 1993///].
CY  - [Oxford]: , [Massachusetts]
PB  - Blackwell Business, 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -