TY  - BOOK
AU  - Shea,Gordon F.
TI  - Managing a difficult or hostile audience
SN  - 0135506743
U1  - 808.51 
PY  - 1984///].
CY  - New Jersey: 
PB  - Prentice-Hall, 
KW  - Λόγος, Δημόσιος
N1  - Includes bibliographical references and index
ER  -