The emergency telecommunicator :  the national/ international academies of emergency dispatch. 
 ETC course manual : the national academies of emergency dispatch 

 - 2nd ed. 
 - America:   National Academies og Emergency Dispatch,   2007.  
 - 295 p. ;  28 cm. 
<br/><br/>Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Fire engines--Dispatching--Vocational guidance<br/>Telephone--Emergency reporting systems--Vocational guidance
<br/><br/><label>Dewey Class. No.: </label>628.9225