the knowing-doing gap :  how smart companies turn knowledge into action. 

 - boston:   harvard business school press,   1999.  
 - hardcover  
<br/><br/> 314pp., 16x24 
<br/><br/><label>ISBN: </label>1 57851 124 0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge<br/>Management