its all about customers! :  the perfect way to grow your business through marketing, sales and service. 

 - london:   kogan page,   1999.  
 - paperback  
<br/><br/> 192pp., 24x15 
<br/><br/><label>ISBN: </label>0 7494 3073 7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication<br/>customer<br/>Reward<br/>Sales