service management :  strategy and leadership in service business. 

 - chichester:   john wiley and sons,   1991.  
 - hardcover  
<br/><br/> 185pp., 25x17 
<br/><br/><label>ISBN: </label>0 471 92885 2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Change<br/>customer<br/>Human resources<br/>image<br/>Leader<br/>Management<br/>Productivity<br/>Quality<br/>Service<br/>Strategy<br/>Technology