TY  - BOOK
AU  - Cava,Roberta
TI  - Dealing with difficult people: proven strategies for handling stressful situations and defusing tensions 
SN  - 0749910917
U1  - 302.2 
PY  - 1992///.
CY  - London: 
PB  - Piatkus, 
KW  - Personnel. Communication skills. Development
N1  - Includes bibliography
ER  -