TY - BOOK AU - mcmains,michael j AU - mullins,wayman c TI - crisis negotiations: managing critical incidents and hostage situations in law enforcement and corrections SN - 0 87084 595 0 PY - 1996///. CY - ohio: PB - anderson publishing co, KW - Communication KW - crisis KW - Family violence KW - hostages KW - inteligence KW - Mass media KW - Negotiation KW - Police KW - Stress KW - Team KW - Time KW - Work N1 - 413pp., 25x18 ER -