TY  - BOOK
AU  - Hayes,John
ED  - harper collins academic
TI  - interpersonal skills: goal-directed behaviour at work
SN  - 0 04 445495 3
PY  - 1991///.
CY  - london: 
PB  - harper collins academic, 
KW  - help
KW  - Influencing
KW  - Interpersonal skills
KW  - Listening
KW  - Negotiation
KW  - Presentation
N1  - 263pp.,14x21, tables, sketches
ER  -