TY  - BOOK
AU  - Newby,Tony
ED  - Kogan Page
TI  - how to design and deliver quality service training
SN  - 0 7494 0737 9
PY  - 1992///.
CY  - london: 
PB  - kogan page, 
KW  - customer
KW  - Quality
KW  - Training
N1  - 107pp., 17x22, diagrams
ER  -