how to design and deliver quality service training. 

 - london:   kogan page,   1992.  
 - paperback  
<br/><br/> 107pp., 17x22, diagrams 
<br/><br/><label>ISBN: </label>0 7494 0737 9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer<br/>Quality<br/>Training