TY  - BOOK
ED  - C. Wiley & Co.
TI  - process management to quality improvement: the way to design, document and re-engineer business systems
SN  - 0 471 94283 9
PY  - 1994///.
CY  - chichester: 
PB  - john wiley and sons, 
KW  - Change
KW  - Creativity
KW  - INSTRUCTIONS
KW  - Management
KW  - process management
KW  - Quality management
N1  - 290pp., 19x25, diagrams
ER  -