process management to quality improvement :  the way to design, document and re-engineer business systems. 

 - chichester:   john wiley and sons,   1994.  
 - hardcover  
<br/><br/> 290pp., 19x25, diagrams 
<br/><br/><label>ISBN: </label>0 471 94283 9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Change<br/>Creativity<br/>INSTRUCTIONS<br/>Management<br/>process management<br/>Quality management