TY  - BOOK
AU  - gebhardt,joan e
AU  - Townsend,Patrick L.
ED  - C. Wiley & Co.
TI  - commit to quality
SN  - 0 471 52018 7
PY  - 1990///.
CY  - new york: 
PB  - john wiley and sons, 
KW  - Change
KW  - Management
KW  - Quality
KW  - Team
N1  - 221pp., 23x15, diagrams, tables
ER  -