How to lose customers without really trying (Αριθ. εγγραφής 86159)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01114ngm a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | KZP |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CY-NiDCL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201020075455.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110715s1989 uk engd |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | gre |
| Original cataloging agency | CY-NiDCL |
| 082 7# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mallett, N. |
| Relationship | aut |
| 9 (RLIN) | 146261 |
| 110 #0 - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Video Arts Limited |
| Relationship | cph |
| 9 (RLIN) | 149509 |
| 245 14 - TITLE STATEMENT | |
| Title | How to lose customers without really trying |
| Medium | [videorecording]. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London: |
| Name of publisher, distributor, etc. | Video Arts, |
| Date of publication, distribution, etc. | 1989. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 videocassette (VHS, 32 min.) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | booklet (48 p., ill., 21 cm) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | discussion leader’s guide (44 p., ill., 21 cm) |
| 500 ## - GENERAL NOTE | |
| General note | Training video. |
| 500 ## - GENERAL NOTE | |
| General note | Title from cover. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Marketing |
| -- | Management |
| -- | Videocassettes |
| 9 (RLIN) | 142901 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management |
| -- | Videocassettes |
| 9 (RLIN) | 142898 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | TRGMM05 |
| Number [OBSOLETE] | CAS |
| Subordinate unit | 20110715 |
| -- | 1989 |
| Number of part/section/meeting | 658.812 HOW |
| Name of part/section of a work | 0 |
| Name of meeting following jurisdiction name entry element | 0 |
| -- | 0 |
| -- | 0 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | TRGMM05A |
| Number [OBSOLETE] | CAS |
| Subordinate unit | 20110715 |
| -- | 1989 |
| -- | copy |
| Number of part/section/meeting | 658.812 HOW |
| Name of part/section of a work | 0 |
| Name of meeting following jurisdiction name entry element | 0 |
| -- | 0 |
| -- | 0 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Visual Materials |
| Classification part | 658.812 HOW |
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