Managing customer service / (Αριθ. εγγραφής 86096)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01162ngm a2200277 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | KXE |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CY-NiDCL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201020075454.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110622s1992 uk engd |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | gre |
| Original cataloging agency | CY-NiDCL |
| 082 7# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 22 |
| 110 #0 - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | BBC Enterprises |
| Relationship | cph |
| 9 (RLIN) | 141646 |
| 245 10 - TITLE STATEMENT | |
| Title | Managing customer service / |
| Statement of responsibility, etc. | audiovisual : making customer service central to your organisation. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London: |
| Name of publisher, distributor, etc. | BBC, |
| Date of publication, distribution, etc. | 1992. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2 videocassettes (VHS) : |
| Accompanying material | +training notes (78 p., 30 cm) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2 dvds |
| 500 ## - GENERAL NOTE | |
| General note | Training videos. |
| 500 ## - GENERAL NOTE | |
| General note | Title from cover. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Marketing |
| -- | Management |
| -- | Videocassettes |
| 9 (RLIN) | 142901 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | TRGMM17 |
| Number [OBSOLETE] | CAS |
| Subordinate unit | 20110622 |
| -- | Part 1 |
| -- | 1992 |
| Number of part/section/meeting | 658.812 MAN |
| Name of part/section of a work | 0 |
| Name of meeting following jurisdiction name entry element | 0 |
| -- | 0 |
| -- | 0 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | TRGMM18 |
| Number [OBSOLETE] | CAS |
| Subordinate unit | 20110622 |
| -- | Part 2&3 |
| -- | 1992 |
| Number of part/section/meeting | 658.812 MAN |
| Name of part/section of a work | 0 |
| Name of meeting following jurisdiction name entry element | 0 |
| -- | 0 |
| -- | 0 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | TRGMM17A |
| Number [OBSOLETE] | CAS |
| Subordinate unit | 20110718 |
| -- | Part 1,2,3 |
| -- | 1992 |
| Number of part/section/meeting | 658.812 MAN |
| Name of part/section of a work | 0 |
| Name of meeting following jurisdiction name entry element | 0 |
| -- | 0 |
| -- | 0 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | DVDMM17 |
| Number [OBSOLETE] | DVD |
| Subordinate unit | 20130919 |
| -- | 1992 |
| Number of part/section/meeting | 658.812 MAN |
| Name of part/section of a work | 1 |
| Name of meeting following jurisdiction name entry element | 15 |
| -- | 0 |
| -- | 0 |
| 911 ## - EQUIVALENCE OR CROSS-REFERENCE-CONFERENCE OR MEETING NAME [LOCAL, CANADA] | |
| Meeting name or jurisdiction name as entry element | DVDMM17A |
| Number [OBSOLETE] | DVD |
| Subordinate unit | 20130919 |
| -- | 1992 |
| Number of part/section/meeting | 658.812 MAN |
| Name of part/section of a work | 1 |
| Name of meeting following jurisdiction name entry element | 15 |
| -- | 0 |
| -- | 0 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Visual Materials |
| Classification part | 658.812 MAN |
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