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Tennant, Geoff

Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant. - [Aldershot, Hampshire]: Gower, [2001]. - xiii, 140 p. : ill. ; 25 cm.

Includes index.

ISBN: 0566083744

Subjects--Topical Terms:
Customer services--Quality control--Statistical methods
Six sigma (Quality control standard)
Total quality management

Dewey Class. No.: 658.562